PARAL·LEL PAY
Welcome to our new cashless payment system: Paral·lel Pay!
It's a quick and easy way to make payments without using physical cash or tokens.
Why Paral·lel Pay?
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Speed: Avoid queues and waiting times.
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Convenience: No need to carry cash.
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Control: Keep track of your transactions.
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Security: Less risk of loss or theft.
How to pay at the festival
1) With the Paral·lel Festival app. You will be able to check your balance at any time and keep track of your transactions.
2) With your wristband. You can top up at our top-up station at the festival, paying by cash or card. To check your balance, you can ask our staff.
Parallel App - In three steps
1. Download the app from the Apple App Store or Google Play Store and register with your personal details.
2. Once registered, link your credit or debit card to the app. Then top up your virtual wallet via the app.
3. Now you're ready to enjoy Paral·lel Festival! Our bar and food truck staff will scan your QR code on the app or your wristband to charge your order.
You can check your balance at any time from the app or by asking our staff.
In the App you will also find our merchandising pre-sale, the timetable of the performances, the map of the venue and all the relevant information for your stay in the mountains.
Do you want to link your virtual wallet to your wristband?
Scan the QR code on your wristband with the app. The balance that you have topped up on the app will now also be available on your wristband.
Refunds
If you have a balance left over in your virtual wallet or wristband, you can request a refund in the app after the festival.
Refund requests can be made between 18th and 24th of September 2023.
The transaction of the refund is free of charge.
Please note that refunds can only be requested in the app. If you have topped up your wristband at our top-up station, you will need to link it to the app in order to request the refund.